Client case study A fair + democratic awards process Country Music Awards of Australia builds brand and program with Award Force Reviewers:Roger Corbett, Vice ChairmanMeryl Davis, Awards Manager Reviewers:Roger Corbett, Vice ChairmanMeryl Davis, Awards Manager Fast facts about Country Music Association of Australia Industry: Music awards Location: Tamworth, Australia Award Force client: Client since 2014 Employees: 100+ employees Background Promoting excellence in Australian country music Inners at the 53rd Golden Guitar Awards, 2025. Country Music Australia (CMAA) recognises and promotes excellence in Australian Country Music. Formed in 1992, Country Music Australia represents all aspects of the Australian country music industry. The association has a number of key objectives and one of these is to grow, manage and maintain the values and standards of the annual Country Music Awards of Australia and the annual Australian Academy of Country Music. “Each year we celebrate and honour the outstanding success of Australian country music artists, performers, songwriters, producers and lifetime contributions at a star-studded Golden Guitar Awards presentation in Tamworth during the Country Music Festival in January.” The Award Force choice More flexibility, less admin “Operating with the highest integrity is critical for us and our members so when dissatisfaction was expressed with the awards system we had been using, we sought to make improvements.” “Award Force arranged a walk-through with their system and we were impressed from the outset. It was a whole new clean look and would be far less labour-intensive for all concerned. The Golden Guitar Country Music Awards are the apex awards and once the CMAA board and the Tamworth Council saw what Award Force’s system could do for us, we said yes and it’s been a great move for us!” Award Force is an excellent partner in the truest sense and we trust them implicitly.” The association was able to get started easily and quickly with Award Force. “The people we worked with are great – professional and 100% dedicated to ensuring we did our best in a very short timeframe. Our confidence in Award Force was rewarded as they demonstrated they understood the why, what and how of what is required to equip the awards process. It needs to be seamless and it is.” “Award Force is an excellent partner in the truest sense and we trust them implicitly. They go out of their way to work around problems in a timely way and we always found their responsiveness fantastic. The look and feel of the software is modern and professional and it provides a good user experience.” Favourite features Easy audio streaming for judges Integrated audio player The Country Music Awards uses the Award Force integrated audio player so their judges can easily listen to streaming audio tracks and quickly switch between songs. “This is a huge advantage for the judges who have extraordinary and critical roles to play in the success of the awards. Award Force understands this and their focus on making the access easy for both entrants and judges is clearly a winner.” “We have a much happier member base doing the nominations and people can see how it is fair and equitable, transparent and that it provides a very much more even playing field.” “It’s a positive, fair and democratic process in action and Award Force has played an integral part in this.” The Award Force results 95% approval rating Minimised complexity Happier members Enhanced brand reputaion User friendly “We have received a 95% approval rating for the system performance which is terrific. Country music attracts multi-generational stakeholders so both entrants and judges come with different levels of computer literacy. There is a great deal of complexity behind the scenes of running the Golden Guitar Country Music Awards. The secret is in minimising the complexity and maximising the user experience and together with Award Force, we have achieved this goal.” Brand reputaion “Our brand reputation is enhanced as a result of our partnership with Award Force and we absolutely would recommend them. We’re culturally aligned, especially with authenticity and genuineness, and Award Force went above and beyond for us and we congratulate ourselves on our decision to work with them.” Read more testimonials